WELCOME TO TRUE CARNIVORES!
PROUDLY DELIVERING RAW PET FOOD IN THE GREATER VANCOUVER AREA FOR YEARS.
Schedule a recurring delivery so you never run out of food
Delivering to houses, apartments and offices
Refundable deposit for insulated bags if you’re not home to receive your delivery
Need a delivery outside of our regular dates or times? Order express delivery for $(undetermined)
If your order is above our delivery minimum for your area, then delivery is free! If you do not meet the minimum, a delivery fee will be applied. The delivery fee is $5 for Vancouver, $10 for Richmond, New Westminster and Burnaby, and $15 for all other areas.
Absolutely! Just email or call us to let us know of any changes you would like to make.
If you have ordered a pre-order item, we will schedule your delivery for the next delivery date in your area after that item has arrived.
If your order total is at least twice the delivery minimum for your area, we can deliver all available items on the next delivery day, and schedule a second delivery for your pre-order item once it has arrived in-store. Please let us know if you would like to receive two deliveries in the “notes” section at checkout.
Call or email us with the item you’re looking for, and we’ll do our best to bring it in for you.
You will earn 1 point for every dollar that you spend, and you can redeem points as soon as your next order. 100 points is equal to $1 off your total.
Some food companies offer a frequent buyer program to reward their loyal customers. Participating brands are Primal, Grand Cru, K9 and Feline Naturals, Smack, and Ziwi Peak. When you purchase any of these foods, your purchase will be entered on a frequent buyer card. Once you’ve purchased the required quantity (10-12 bags), you will receive a free bag of food! We will notify you once you have a free bag available.
We can mail non-perishables throughout Canada and the USA. Our online checkout is for local deliveries, so please email or call us to place your order.
You can pay with Visa, Mastercard or BitCoin, through PayPal, or you can pay upon delivery by selecting “Cash on Delivery”. Please note that our driver does not carry change, though any change can be applied as a credit to your account if you would like. If you want to pay by debit or credit card upon delivery, please let us know in the notes section so that we can make sure our driver brings an Interac machine.
To save time, you have the option to repeat your last order.
Like to switch it up? Add favourite items to your wishlist and you need to search for them every time order!
Unless you request a specific day, you can expect your order to arrive on the next delivery day in your area. Please see our colour-coded map or your city’s icon for what days we deliver to your neighbourhood.
Because we handle so many deliveries across the Lower Mainland, we cannot provide an exact time of delivery. You can check the estimated timeframe for your neighbourhood on our colour-coded map.
Please let us know in the notes section of your order if you need your delivery within a certain time frame, such as if you’re having it delivered to your workplace and must have it delivered before you leave.
No! We are happy to leave your order at your door for you. If you order frozen items, please leave out an insulated bag or cooler to keep your items frozen until you get home. We can also provide you with insulated bags for a completely refundable $7.50 deposit per bag. Please select how many bags you require at checkout. Each bag can hold approximately 25lbs of food.
If you won’t be home at the time of delivery and don’t have a cooler or insulated bags to put your order in, we’ve made available our own insulated bags for a deposit of $7.50 each which is fully refundable once the bags are returned to us. Each bag can hold approximately 25lbs of food, and will keep your items frozen for several hours.
During checkout, there is an option to add these bags to your order after you’ve confirmed your billing and shipping address, and before you enter your payment method and finalize your order.
In the event that you aren’t available at the time of delivery and have not paid a bag deposit, we will still leave one behind to make sure your product is in good condition when you arrive home, and we will simply send you an invoice for the bag/s.
Please specify if you DO NOT want any insulated bags left behind. In this case, we cannot guarantee the condition of any frozen items.
There are many options if you live in an apartment and won’t be home at the time of delivery.
- If you can buzz us into the building from your cell, we can leave your order at your door.
- You could ask a neighbour or building manager to let us into the building if you are unable to remotely.
- You can provide us with a door code or key to access the building.
- We can leave your order with the concierge.
- Have us deliver to your workplace instead.
If none of these options are available to you, please let us know when you will be home for us to arrange a delivery time.
If we are unable to leave your order at your door, we will make every effort to contact you (please note that our delivery drivers phones do not show up as True Carnivores on caller ID), but if we are unable to deliver to you, there will be a delivery fee applied for a second delivery attempt.
You can also provide us with an alternate contact number, or specify if you are better reached by text than phone call, to maximize our ability to contact you to arrange delivery.
Of course. When you checkout, we will give you the option of delivery or pick up. You will still earn points towards discounts on pick up orders.
At True Carnivores we understand that sometimes things happen, with that in mind we are always happy to take back our products and offer a refund or an exchange.
Dry Items: With any dehydrated, freeze-dried, air- dried, or any kind of “dry” products True Carnivores is only able to take back the product if there is %75 or more left in the bag. If less, we will take back the food but no refund will be applied.
Raw Items: With any kind of raw foods we are happy to refund/exchange your product for you in store, the food must not show any signs of thawing and refreezing.
We have a few different ways that we accept returns. We can either pick the product up when we drop off your next order, or you can come down to our lovely store front in Kerrisdale for a quick hello and a refund! It’s that simple.
In the event that you will not be placing another order and wish to return a product, there will be a $5 pick-up fee for Vancouver & Richmond, and a $10 pick-up fee for Burnaby, New West, Ladner,Tsawwassen, North & West Van.
“Oh no! I won’t be home for when my delivery comes? What should I do?” Have no fear, True Carnivores is here… and we come with freezer bags! In the event that you are unable to be home for your delivery True Carnivores offers freezer bags with a $7.50 bag deposit. What this means is that after our driver has dropped your food off – inside the freezer bag- once she returns to our store we will charge your on file CC for each freezer bag that was left behind, which is also 100% refundable.