WELCOME TO TRUE CARNIVORES!
Please refer to our delivery zones below to find the delivery schedule for your area Orders are due by 10:30 AM the day before your expected delivery date
Schedule a recurring delivery so you never run out of food
Delivering to houses, apartments and offices
Refundable deposit for insulated bags if you’re not home to receive your delivery
Fast Free Delivery! (with order minimum)
If your order is above our delivery minimum for your area, then delivery is free! If you do not meet the minimum, a delivery fee will be applied. The delivery fee is $10 for Vancouver, Richmond, New Westminster and Burnaby, $15 for North and West Vancouver, Surrey, Langley, Coquitlam, Pitt Meadows, Maple Ridge, and $20 for all other areas.
Absolutely! Just email or call us to let us know of any changes you would like to make.
If you have ordered a pre-order item, we will schedule your delivery for the next delivery date in your area after that item has arrived. Email or call us if you would like to know when your order is arriving.
If your order total is at least twice the delivery minimum for your area (ie: $120 in Vancouver, $200 in Surrey), we can deliver all available items on the next delivery day, and schedule a second delivery for your pre-order item once it has arrived. Please let us know if you would like to receive two deliveries in the “notes” section at checkout.
Call or email us with the item you’re looking for, and we’ll do our best to bring it in for you.
You will earn 1 point for every dollar that you spend, and you can redeem points as soon as your next order. 100 points is equal to $1 off your total.
Some food companies offer a frequent buyer program to reward their loyal customers. Participating brands are Big Country Raw, Primal, Grand Cru, K9 and Feline Naturals, Smack, Zeal, and Ziwi Peak. When you purchase any of these foods, your purchase will be entered on a frequent buyer card. Once you’ve purchased the required quantity (10-12 bags), you will receive a free bag of food! We will notify you once you have a free bag available.
At this time we are not able to ship our products and only deliver locally. Please reach out to the manufacturer of the product you were looking for, and they may be able to suggest retailers near you.
We accept Visa and Mastercard on our website.
If you wish to pay by e-transfer, you can call to place your order over the phone. Please note that we must receive payment before your order ships.
To save time, you have the option to repeat your last order. Please note this does not repeat any shipping address changes or notes. Please add these during checkout.
Like to switch it up? Add favourite items to your wishlist and you won’t need to search for them every order!
Our cut-off is 10:30 am on the day of delivery for your area. We recommend placing your order the night before to avoid it slipping your mind in the morning rush! This also gives us time to contact you if we happen to be out of stock of an item you ordered.
If you prefer to place your order well in advance, let us know what day you would like to receive your order in the “notes” section during checkout.
Please see our colour-coded map or your city’s icon for what days we deliver to your neighbourhood.
Because we handle so many deliveries across the Lower Mainland, we schedule our deliveries in the most efficient route for our drivers. Because of this, we cannot always provide an ETA or exact time of delivery. Our drivers are usually on the road from noon or earlier, until deliveries are completed. If you would like a phone call in the morning with an ETA, or a call when the driver is on the way, please let us know in the notes section.
If you need your delivery within a certain time frame, such as if you’re having it delivered to your workplace, please note these hours in the notes section. We will do our best to fit into your schedule, but please understand we have many other orders to deliver each day and cannot always accommodate early time requests.
No! We are happy to leave your order at your door for you. If you order frozen items, please leave out an insulated bag or cooler to keep your items frozen until you get home. We can also provide you with insulated bags for a completely refundable $7.50 deposit per bag. Please select how many bags you require at checkout. Each bag can hold approximately 25lbs of food.
If you are unsure if you will be home, we recommend adding a freezer bag just in case. If you don’t need it, we will refund you!
If you won’t be home at the time of delivery and don’t have a cooler or insulated bags to put your order in, you can get one from us for a deposit of $7.50 each, which is fully refundable once the bags are returned. Each bag can hold approximately 25lbs of food, and will keep your items frozen for several hours.
During checkout, there is an option to add these bags to your order after you’ve confirmed your billing and shipping address, and before you enter your payment method and finalize your order.
In the event that you aren’t available at the time of delivery and have not paid a bag deposit or left out a cooler, we will make every attempt to contact you to find out if a bag is needed, and collect a bag deposit if necessary. If we cannot contact you, or do not hear back within 5 minutes, our driver will need to move on with their deliveries and won’t drop off your order.
Please specify if you DO NOT want any insulated bags left behind. In this case, we cannot guarantee the condition of any frozen items.
You do not need to pay a bag deposit if you do not have any frozen items. Please just let us know where your preferred drop off spot is if you won’t be home!
There are many options if you live in an apartment and won’t be home at the time of delivery.
- If you can buzz us into the building from your cell, we can leave your order at your door.
- You could ask a neighbour or building manager to let us into the building if you are unable to remotely.
- You can provide us with a door code or key to access the building.
- We can leave your order with the concierge.
- Have us deliver to your workplace instead.
Remember to leave out a cooler or select an insulated bag deposit during checkout if you are ordering frozen items.
If none of these options are available to you, please let us know when you will be home for us to deliver, and we will do our best to accommodate your schedule in our delivery route.
If we are unable to leave your order at your door, we will make every effort to contact you (please note that our delivery drivers phones do not show up as True Carnivores on caller ID), but if we are unable to deliver to you, there will be a delivery fee applied for a second delivery attempt. You can pickup your order at our store for no extra charge.
You can also provide us with an alternate contact number, or specify if you are better reached by text than phone call, to maximize our ability to contact you to arrange delivery.
Of course! When you checkout, we will give you the option of delivery or pick up. You will still earn points towards discounts on pick up orders.
At True Carnivores we understand that sometimes things happen, with that in mind we are always happy to take back our products and offer a refund or an exchange. We have a 14 day return period.
If you are trying out a new food for the first time, we recommend purchasing a smaller package to avoid food wastage if it doesn’t work with your pet.
Dry Items: With any dehydrated, freeze-dried, air- dried, or any kind of “dry” products, True Carnivores is only able to take back the product if there is 75% or more left in the bag. If less, we will take back the food but no refund will be applied.
Raw Items: With any kind of raw foods we are happy to refund/exchange your product for you, however the food must not show any signs of thawing and refreezing, and must be returned to us frozen. If you are returning an item during your delivery, please keep it in the freezer until our driver arrives. Do not leave the product outside if you are not home during delivery.
In the event that you will not be placing another order and wish to return a product, there will be a pickup fee equivalent to the delivery fee for your area.