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Please refer to the delivery zones below to find the scheduled dates for your area

The 2nd and 4th Tuesday of every month Free delivery on orders over $99

Mon/Wed/Fri (V5A+V3J postal codes Tue/Fri) – Free delivery on orders over $99

Tuesday & Thursday – Free delivery on orders over $99

Tuesday & Thursday – Free delivery on orders over $99

Every Tuesday

Free delivery on orders over $99

Every Tuesday Free delivery on orders over $99

The 2nd and 4th Tuesday of every month Free delivery on orders over $99

Monday, Wednesday and Friday Free delivery on orders over $99

Thursday Free delivery on orders over $99

Every Tuesday Free delivery on orders over $99

Tuesday & Thursday – Free delivery on orders over $99

Tuesday & Thursday – Free delivery on orders over $99

Monday, Wednesday and Friday Free delivery on orders over $99

Tuesday & Thursday – Free delivery on orders over $99

Every Thursday Free delivery on orders over $99

Monday, Wednesday and Friday Free delivery on orders over $99

Thursday Free delivery on orders over $99

The 1st and 3rd Thursday of every month Free delivery on orders over $99

Abbotsford

The 2nd and 4th Tuesday of every month Free delivery on orders over $99

Burnaby

Mon/Wed/Fri (V5A+V3J postal codes Tue/Fri) - Free delivery on orders over $99

Coquitlam

Tuesday & Thursday - Free delivery on orders over $99

Delta, Ladner & Tsawwassen

Tuesday & Thursday - Free delivery on orders over $99

Langley

Every Tuesday Free delivery on orders over $99

Maple Ridge

Every Tuesday Free delivery on orders over $99

Mission

The 2nd and 4th Tuesday of every month Free delivery on orders over $99

New Westminster

Monday, Wednesday and Friday Free delivery on orders over $99

North Vancouver

Thursday Free delivery on orders over $99

Pitt Meadows

Every Tuesday Free delivery on orders over $99

Port Moody

Tuesday & Thursday - Free delivery on orders over $99

Port Coquitlam

Tuesday & Thursday - Free delivery on orders over $99

Richmond

Monday, Wednesday and Friday Free delivery on orders over $99

Surrey & White Rock

Tuesday & Thursday - Free delivery on orders over $99

Squamish

Every Thursday Free delivery on orders over $99

Vancouver

Monday, Wednesday and Friday Free delivery on orders over $75

West Vancouver

Thursday Free delivery on orders over $99

Whistler

The 1st and 3rd Thursday of every month Free delivery on orders over $99

Ordering Questions

Delivery is free! When the minimum order for your area is met. If you do not meet the minimum, a delivery fee will be applied. The delivery fee is $10 for all our service areas, Sea to Sky to the Valley.

Absolutely!

Changes to order:

Just email or call us to let us know of any changes you would like to make. We ask that any changes are submitted before our 4 pm deadline the day before your delivery.

Add-Ons:

You can place an add-on order online and leave a comment in the notes section that it is to be added on to your previous order. We will refund a delivery fee if one was charged for your add-on. We ask that any add-ons are submitted by our 4 pm deadline the day before your delivery.

Call or email us with the item you’re looking for, and we’ll do our best to bring it in for you.

You will earn 1 point for every dollar that you spend, and you can redeem points as soon as your next order. 100 points is equal to $1 off your total.

Some of our partners offer a frequent buyer program to reward their loyal customers. When you purchase any of these items, your purchase will be entered on a frequent buyer card. Once you’ve purchased the required quantity (most are 10-12 purchases) within the valid timeframe (typically 12 months), you will receive a free item! Participating brands are

  • 3P Naturals (cat only)
  • Big Country Raw
  • Bixbi Rawbble
  • Bold By Nature
  • Butcher Blend (cat 4lb box, dog 20lb box)
  • Canisource Grand Cru
  • K9 and Feline Natural (freeze-dried foods)
  • Pets Go Raw
  • Primal
  • Smack
  • Zeal
  • Ziwi Peak (air-dried foods)

Track your frequent buyer status here

If you’ve earned a free item through the Frequent Buyer Program, you don’t need to add the free item to your cart, you can simply leave a comment in the notes section at checkout indicating that you would like to have your free item added to your order. You are eligible to redeem for the lowest-valued item you have purchased previously. 

Your order must reach the regular minimum for your zone to receive free delivery.

You are also welcome to pick up your free item in our store!

At this time we are only shipping dry-goods within Canada. You can inquire about a mail-delivery by emailing us at info@truecarnivores.com or calling us at 604-267-3647 (ext 2).

Please reach out to the manufacturer of the product you were looking for, and they may be able to suggest retailers near you.

We accept Visa and Mastercard on our website.

If you wish to pay by e-transfer, you can call to place your order over the phone. Please note that we must receive payment before your order ships.

Delivery Questions

Our cut-off is 4 pm the day before delivery for your area.

If you prefer to place your order well in advance, let us know what day you would like to receive your order in the “notes” section during checkout.

Please see our colour-coded map or your city’s icon for what days we deliver to your neighbourhood.

Our drivers are on the road from approximately 9 am to 7 pm most days. Because we handle so many deliveries and want to route our drivers in the most efficient way possible, we cannot provide an exact ETA in advance of your delivery day.

If a delivery is going to your workplace and you need to receive it before you leave at the end of the day, please let us know of these time restrictions in the notes section at checkout and we will do our best to get our driver there before you go.

*Please note that we cannot guarantee delivery times, but will contact you if we cannot make it during the time you requested.

You will receive a delivery ETA the morning of your delivery, along with a tracking link. You can communicate with the driver if you won’t be home to provide drop-off instructions.

No! You can leave out a cooler or freezer bag if your order contains frozen items, or let us know in the notes section if you are okay with us dropping your order off at the door (we will not leave behind our own freezer bags).

If you live in an apartment, please provide us with a buzzer number and we can drop your order off at your door. If you would like your order dropped off with the front desk, please confirm that they will accept food and/or frozen goods first as many will not.

We cannot assume responsibility for items dropped off if they thaw or are stolen, so unless we have explicit permission to drop off frozen items unattended, we cannot do so. 

Please leave out your own cooler or insulated bag for your order to be placed in, or arrange to have someone home to receive your delivery.

If you are not home at the time of delivery and coolers have not been provided, we will need your permission to drop off your order WITHOUT insulated bags. If we cannot reach you to confirm, and you haven’t left us a note when your order was placed stating this is okay, it will result in a failed delivery.

There are many options if you live in an apartment and won’t be home at the time of delivery.

  • If you can buzz us into the building from your cell, we can leave your order at your door. 
  • You could ask a neighbour or building manager to let us into the building if you are unable to remotely.
  • You can provide us with a door code or key to access the building if you aren’t able to buzz us in at the time of delivery.
  • We can leave your order with the concierge (please confirm that they will accept food/frozen goods as not all do!)
  • Have us deliver to your workplace instead.

Remember to leave out a cooler if you are ordering frozen items.

If none of these options are available to you, please let us know when you will be home for us to deliver, and we will do our best to accommodate your schedule in our delivery route.

If we are unable to leave your order at your door, we will make every effort to contact you (please note that our delivery drivers phones sometimes do not show up as True Carnivores on caller ID), but if we are unable to deliver to you, there will be a delivery fee applied for a second delivery attempt. You can pickup your order at our store for no extra charge.

You can also provide us with an alternate contact number, or specify if you are better reached by text than phone call, to maximize our ability to contact you to arrange delivery.

Of course! When you checkout, we will give you the option of delivery or pick up. You will still earn points towards discounts on pick up orders.
Please wait until you have received a phone call or email saying that your order is ready before coming to pick up, as the website inventory does not reflect what is available in-store.

Return Policy

At True Carnivores, we understand that sometimes things happen, and with that in mind we are always happy to take back our products and offer a refund or an exchange. We have a 14 day return period for all items.

If you are trying out a new food for the first time, we recommend purchasing a smaller package to avoid food waste if it doesn’t work with your pet.  Some pets get picky or will for no reason decide “I don’t want that anymore!” Although we understand this happens, our suppliers will not take back any product returns for preference reasons. If you are not sure if your pet will like it, smaller purchases are best before larger bulk sizes.

Dry Items: With any dehydrated, freeze-dried, air-dried, or any kind of “dry” products, True Carnivores is only able to take back the product if there is 75% or more left in the bag. 

Raw Items: With any kind of raw foods we are happy to refund/exchange your product for you, however the food must not show any signs of thawing and refreezing, and must be returned to us frozen and have the original box so we can trace the production. Our suppliers take quality issues seriously and will not return anything if any claim of quality issues without the production codes located on every box. If you are returning an item during your delivery, please keep it in the freezer until our driver arrives. Do not leave the product outside if you are not home during delivery as we cannot guarantee that the product will be in a solid frozen state when we arrive.

In the event that you will not be placing another order and wish to return a product, there will be a pickup fee equivalent to the delivery fee for your area.  

Claims Policy

We do our best to ensure accuracy and safe shipping of all of our orders, but we’re only human and sometimes mistakes happen!

If any items are received damaged, incorrect, or are missing from your order, we ask that you notify us within 24 hours so we can address the problem or error with our team and rectify the issue with you in a timely manner.

Back in Stock Notification Sign up below to receive an email notification once this item is back in stock online! Your pet will thank you.
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