To our valued TC family,
I wanted to take a moment to touch base. In the world we find ourselves today, we have seen a significant increase in our delivery orders and expect that to continue. We have an excellent infrastructure in place for deliveries which many of you have been accustomed to over the years, however this recent increase in demand for deliveries, has stretched our delivery infrastructure, to say the least. We are working tirelessly to make the necessary changes in our workflows to accommodate this increase in demand and I want to thank you for your continued support and understanding.
For those of you accustomed to ordering online with us, it is typical to receive your order within a few days, sometimes on the same day. So, I understand the frustration in suddenly experiencing longer waits, sometimes up to a week. The team is working day and night to address every delivery in as timely a manner as possible. There will be delays in delivery and we thank you in advance for your patience.
Our suppliers are also bearing the weight of this increased demand, and as many of you may have noticed, there is a temporary scaled-down product offering on our website. While we are working to address this to the best of our abilities, we will be unable to provide certain items at this time.
Amid this increase in demand, we are also fine tuning the way in which we work to accommodate requirements for social distancing and sanitation. As we adapt to these changes we are doing so in ways to retain our usual efficiency while being meticulous with sanitation and safety measures. Our priority has and will always be the health and well-being of our staff members and our clients.
We will be providing updates as we learn to navigate this new environment and continue to make improvements to our systems. We are improving every day and will continue to serve you and your pets for now and in the future!
I hope you are staying healthy and safe. Endless thanks,
New Delivery Schedule
We have new delivery dates! Please see our delivery page for details
Send A Gift Card
Easily send someone a gift card. The gift can be used on any products we sell.
Free Pet Food Delivery
Delivering raw pet food in the greater Vancouver area for years. Free delivery on all orders over $75
Vancouver’s Original Raw Food Pet Delivery Store
- FREE delivery on orders of $60 and over
- Choose a delivery day that best fits your schedule
- Raw food is delivered in freezer bags to stay frozen and fresh