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Stronger Immune System
With 70% of the immune system located in the gut, our raw meals provide bioavailable nutrients that support robust immune function and overall vitality.
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Healthier Skin & Shiny Coat
Rich in essential fatty acids and high-quality proteins, a raw diet naturally resolves itchy skin and creates a noticeably softer, glossier coat.
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Better Digestion & Dental Health
Say goodbye to gurgling guts and bad breath. Raw feeding aligns with canine evolutionary design, resulting in cleaner teeth and smaller, firmer stools.
Our Process
- Store Freezers - Your order is picked directly from our freezers.
- Freezer Trucks - Next, it's loaded into our temperature-controlled freezer trucks.
- Your Freezer - Then, it's delivered to your home or workplace. For those who are not home, leave a cooler out.
Why Cold-Chain Delivery?
- Safety: Minimal temperature swings.
- Quality: Nutrients and texture are preserved the way we packed them.
- Reliability: Our expert team, our trucks, our standards, end to end.
Delivery Schedule (order by midnight the day before your delivery zone)
By Area
By Area
Vancouver • Burnaby (excluding V5A + V3J postal codes) • Richmond • New Westminster
- Delivery Days: Monday, Wednesday, Friday
North & West Vancouver • Burnaby Mountain (V5A + V3J only) • Surrey • Langley • Port Moody • Coquitlam • Maple Ridge • Pitt Meadows • White Rock • Abbotsford • Mission • Delta • Tsawwassen • Anmore • Belcarra
- Delivery Days: Tuesday & Thursday
Chilliwack
- Delivery Day: Tuesday
Sea-to-Sky (Lions Bay • Britannia Beach • Squamish • Whistler)
- Delivery Day: Thursday
Sunshine Coast (Gibsons • Sechelt)
- Delivery Days: 2nd & 4th Tuesday +$5 ferry surcharge
By Day
By Day
Monday
- Vancouver • Burnaby (excluding V5A + V3J postal codes) • Richmond • New Westminster
Tuesday
- North & West Vancouver • Burnaby Mountain (V5A + V3J only) • Surrey • Langley • Port Moody • Coquitlam • Maple Ridge • Pitt Meadows • White Rock • Abbotsford • Mission • Delta • Tsawwassen • Anmore • Belcarra • Chilliwack
Wednesday
- Vancouver • Burnaby (excluding V5A + V3J postal codes) • Richmond • New Westminster
Thursday
- North & West Vancouver • Burnaby Mountain (V5A + V3J only) • Surrey • Langley • Port Moody • Coquitlam • Maple Ridge • Pitt Meadows • White Rock • Abbotsford • Mission • Delta • Tsawwassen • Anmore • Belcarra • Chilliwack
Friday
- Vancouver • Burnaby (excluding V5A + V3J postal codes) • Richmond • New Westminster
2nd & 4th Tuesday +$5 ferry surcharge
- Sunshine Coast (Gibsons • Sechelt)
Raw Food Delivery FAQs
How much does raw dog and cat food delivery cost?
How much does raw dog and cat food delivery cost?
We offer FREE local delivery on all orders over $75 (before tax). For orders under $75, there is a flat $15 delivery fee.
Do you deliver outside your local zone?
Do you deliver outside your local zone?
Yes—soon!
We currently deliver within our local zones to ensure freshness and reliability. But exciting news: Canada-wide shipping is launching soon for dry goods like treats, supplements, and freeze-dried foods. Stay tuned!
Can I make changes to my order?
Can I make changes to my order?
Absolutely! We're happy to help with updates—here’s how:
➕ To add items:
Just place a second order and leave a note at checkout asking us to combine it with your first (include the original order number if possible).
Make sure to place the add-on order before the 6pm cut-off for next-day delivery.
If a delivery fee is charged on your second order, we’ll automatically refund it when we process your order.
❌ To cancel or remove items:
Call us at 604-267-3647 or email info@truecarnivores.com as soon as possible so we can catch it before your order goes out.
✏️ To update delivery details (address, phone, etc.):
Please contact us directly by phone or email—we’ll update your info to make sure your order gets to the right place, on time.
When will my delivery arrive?
When will my delivery arrive?
Deliveries head out by 9:30am, and our drivers are on the road through the early evening.
The time of your delivery will depend on your area, our route, and factors like order volume, traffic, and weather.
If you won’t be home during the day, we recommend:
- Leaving out a cooler
- Ordering an insulated freezer bag at checkout
- Or having your order delivered to your workplace if that’s more convenient
You’ll receive a delivery ETA and live tracking link the morning of your delivery.
Can I request a delivery time window?
Can I request a delivery time window?
Yes, you're welcome to request a delivery window (minimum 2-hour timeframe between 9am-5pm). Just leave your request in the notes at checkout.
While we’ll do our best to accommodate, please note that delivery windows cannot be guaranteed. To keep our delivery service fast, reliable, and free, we need the flexibility to route our drivers as efficiently as possible.
In some cases, certain areas can’t be accommodated at specific times due to routing limitations, traffic patterns, or distance. If we’re unable to meet your request, we’ll reach out with alternative options.
If you're not going to be home, we recommend:
- Leaving out a cooler
- Purchasing a freezer bag at checkout
- Or having your order delivered to your workplace if that’s easier
Do I need to be home to receive my order?
Do I need to be home to receive my order?
No! If you won't be home, simply leave a hard-sided cooler outside your door. Our drivers will carefully pack your frozen raw meals into the cooler. You can also purchase freezer bags at checkout.
Without coolers or permission to leave frozen items, we can’t leave your order unattended. If we can't reach you, the delivery will be returned to our delivery centre.
I live in an apartment—how does delivery work?
I live in an apartment—how does delivery work?
We deliver to apartments and condos daily. Please include your buzzer or gate code in the delivery notes at checkout so our drivers can reach your unit easily and deliver your pet's food safely.
Here are your other options:
- Arrange for us to leave it with your concierge or front desk (please confirm they accept food or frozen items)
- Supply a door code or access key
- Have your order delivered to your workplace
- Leave out a cooler for frozen goods
If none of these work, contact us to coordinate a time that fits your schedule—we’ll do our best to make it work.
What happens if I miss my delivery?
What happens if I miss my delivery?
If we’re unable to complete your delivery—whether due to building access issues, no cooler or freezer bag left out for frozen items, or lack of permission to leave the order unattended—your order will be returned to our delivery centre.
You can:
- Reschedule delivery (a $15 re-delivery fee applies)
- Pick up for free at:
- East Van: 1608 Kingsway
- Kerrisdale: 5961 West Blvd
- South Van: 358 East Kent Ave South
Can I pick up my order instead?
Can I pick up my order instead?
Absolutely! Choose in-store pickup at checkout—you’ll still earn loyalty points.
We’ll email or call when your order is ready. Please wait for confirmation before heading to the store, as online inventory may differ from in-store availability.
