Vancouver • Burnaby (excluding V5A + V3J postal codes) • Richmond • New Westminster

• Delivery Days: Monday, Wednesday, Friday

North & West Vancouver • Burnaby Mountain (V5A + V3J only) • Surrey • Langley • Port Moody • Coquitlam • Maple Ridge • Pitt Meadows • White Rock • Abbotsford • Mission • Delta • Tsawwassen • Anmore • Belcarra

• Delivery Days: Tuesday & Thursday

Chilliwack

• Delivery Day: Tuesday

Sea-to-Sky (Lions Bay • Britannia Beach • Squamish • Whistler)

• Delivery Day: Thursday

Sunshine Coast (Gibsons • Sechelt)

• Delivery Days: 2nd & 4th Tuesday +$5 ferry surcharge

Monday

• Vancouver • Burnaby (excluding V5A + V3J postal codes) • Richmond • New Westminster

Tuesday

• North & West Vancouver • Burnaby Mountain (V5A + V3J only) • Surrey • Langley • Port Moody • Coquitlam • Maple Ridge • Pitt Meadows • White Rock • Abbotsford • Mission • Delta • Tsawwassen • Anmore • Belcarra • Chilliwack

Wednesday

• Vancouver • Burnaby (excluding V5A + V3J postal codes) • Richmond • New Westminster

Thursday

• North & West Vancouver • Burnaby Mountain (V5A + V3J only) • Surrey • Langley • Port Moody • Coquitlam • Maple Ridge • Pitt Meadows • White Rock • Abbotsford • Mission • Delta • Tsawwassen • Anmore • Belcarra • Chilliwack

Friday

• Vancouver • Burnaby (excluding V5A + V3J postal codes) • Richmond • New Westminster

2nd & 4th Tuesday +$5 ferry surcharge

• Sunshine Coast (Gibsons • Sechelt)

We offer FREE local delivery on all orders over $75 (before tax). For orders under $75, there is a flat $15 delivery fee.

Yes—soon!

We currently deliver within our local zones to ensure freshness and reliability. But exciting news: Canada-wide shipping is launching soon for dry goods like treats, supplements, and freeze-dried foods. Stay tuned!

Absolutely! We're happy to help with updates—here’s how:

➕ To add items:
Just place a second order and leave a note at checkout asking us to combine it with your first (include the original order number if possible).

Make sure to place the add-on order before the 6pm cut-off for next-day delivery.

If a delivery fee is charged on your second order, we’ll automatically refund it when we process your order.

❌ To cancel or remove items:
Call us at 604-267-3647 or email info@truecarnivores.com as soon as possible so we can catch it before your order goes out.

✏️ To update delivery details (address, phone, etc.):
Please contact us directly by phone or email—we’ll update your info to make sure your order gets to the right place, on time.

Deliveries head out by 9:30am, and our drivers are on the road through the early evening.

The time of your delivery will depend on your area, our route, and factors like order volume, traffic, and weather.

If you won’t be home during the day, we recommend:

• Leaving out a cooler
• Ordering an insulated freezer bag at checkout
• Or having your order delivered to your workplace if that’s more convenient
  

You’ll receive a delivery ETA and live tracking link the morning of your delivery.

Yes, you're welcome to request a delivery window (minimum 2-hour timeframe between 9am-5pm). Just leave your request in the notes at checkout.

While we’ll do our best to accommodate, please note that delivery windows cannot be guaranteed. To keep our delivery service fast, reliable, and free, we need the flexibility to route our drivers as efficiently as possible.

In some cases, certain areas can’t be accommodated at specific times due to routing limitations, traffic patterns, or distance. If we’re unable to meet your request, we’ll reach out with alternative options.

If you're not going to be home, we recommend:

• Leaving out a cooler
• Purchasing a freezer bag at checkout
• Or having your order delivered to your workplace if that’s easier

No! If you won't be home, simply leave a hard-sided cooler outside your door. Our drivers will carefully pack your frozen raw meals into the cooler. You can also purchase freezer bags at checkout.

Without coolers or permission to leave frozen items, we can’t leave your order unattended. If we can't reach you, the delivery will be returned to our delivery centre.

We deliver to apartments and condos daily. Please include your buzzer or gate code in the delivery notes at checkout so our drivers can reach your unit easily and deliver your pet's food safely.

Here are your other options:

• Arrange for us to leave it with your concierge or front desk (please confirm they accept food or frozen items)
• Supply a door code or access key
• Have your order delivered to your workplace
• Leave out a cooler for frozen goods
  

If none of these work, contact us to coordinate a time that fits your schedule—we’ll do our best to make it work.

If we’re unable to complete your delivery—whether due to building access issues, no cooler or freezer bag left out for frozen items, or lack of permission to leave the order unattended—your order will be returned to our delivery centre.

You can:

• Reschedule delivery (a $15 re-delivery fee applies)
• Pick up for free at:
  - East Van: 1608 Kingsway
  - Kerrisdale: 5961 West Blvd
  - South Van: 358 East Kent Ave South

Absolutely! Choose in-store pickup at checkout—you’ll still earn loyalty points.

We’ll email or call when your order is ready. Please wait for confirmation before heading to the store, as online inventory may differ from in-store availability.