Our Policies

Our Policies

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Our Pet Food Standards

We are pet owners working for the dogs and cats of Vancouver. We specialize in pet food that is human grade or higher because we believe for a healthy pet, a healthy diet is the first step. We vow to not carry any products that have corn, soy, wheat, or meat-byproducts that could be argued to be unhealthy for dogs and cats. This way you can rest assured that everything we carry is sourced from trustworthy companies.

We are not veterinarians. True Carnivores staff are educated, our writing is researched and are practiced on our own animals, but neither the advice of a True Carnivores staff member nor reading True Carnivores written materials can substitute for visiting a veterinarian, especially those in the practice of holistic methods. We offer carefully chosen, natural products that can benefit your pet, however we do believe that veterinary conditions should be diagnosed and treated by professionals.

 

Lost Bags or Food

We have serviced thousands of happy dogs and cats all over Metro Vancouver over the years and will do our very best to make receiving your pet’s food as easy as possible. If you will not be home during the time of delivery and have a safe place for us to leave your order, we will be happy to do so. However, we will only leave your order at your door with explicit permission and instructions to do so. Please note that we are not responsible for any items that are missing or stolen while left unattended at your delivery location.

Our Price Guarantee

We offer a full satisfaction guarantee and give you a full/partial refund on any items you are not satisfied with; With exclusion to any nutraceuticals

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